Refund policy

RETURNS & REFUNDS

We want you to be happy with your POOR FORM garment. If it isn’t right for you, you can request a return within 30 days of receiving your order.

Returns

To be eligible for a return, the garment should be returned in the same condition in which you received it: unworn other than for trying on, unwashed and with any original tags attached.

To start a return, contact us using the contact details provided on our website. Please include your order number and the item you wish to return.

Please do not send a return until you have contacted us and received return instructions.

Unless the item is faulty, damaged, incorrect or otherwise not as described, you are responsible for the cost of returning it to us. We recommend using a tracked postal service, as the item remains your responsibility until it reaches us.

Refunds

Once your return has been received and inspected, we will confirm whether your refund has been approved.

Approved refunds will be returned to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Approved refunds will be issued without undue delay and within 14 days of receiving the returned item, or receiving evidence that it has been sent back where applicable.

Where required by law, we will also refund the cost of our standard outbound delivery. If you chose a more expensive delivery service, any additional delivery cost above our standard service is not refundable unless required by law.

Faulty, damaged or incorrect items

Please inspect your order when it arrives. If an item is faulty, damaged, incorrect or not as described, contact us as soon as possible so we can put it right.

Your statutory rights are not affected by this returns policy.

Exchanges

Because POOR FORM garments may be produced in limited quantities, we cannot guarantee that another size or design will be available for exchange.

Where possible, we will help arrange an exchange. If the required item is unavailable, you may return the original item for a refund in accordance with this policy.

International returns

Customers outside the UK may return eligible items in accordance with this policy. Unless the item is faulty, damaged, incorrect or not as described, return postage and any associated return shipping costs are the customer’s responsibility.

Please contact us before sending an international return so that we can provide the correct return instructions.

Nothing in this policy limits any rights you may have under applicable consumer law.