Terms of service

 

TERMS OF SERVICE

These Terms of Service apply when you use the POOR FORM website or purchase products from us. By placing an order, you agree to these terms.

Nothing in these terms affects your statutory rights as a consumer.

About POOR FORM

POOR FORM is an independent clothing brand based in the United Kingdom.

Our contact details and business information are available through the Contact section of our website.

Products

We aim to describe and photograph our products as accurately as possible.

Colours and appearance may vary slightly depending on your device or display. Because some POOR FORM garments use specialist printing and finishing techniques, minor variations between individual garments may occur where they are a natural result of the production process.

Such variations do not affect your legal rights where a product is faulty, damaged or not as described.

Orders

When you place an order, you will receive confirmation that we have received it.

We reserve the right to refuse or cancel an order where reasonably necessary, including where a product is unavailable, there has been an obvious pricing or listing error, payment cannot be authorised, or we reasonably suspect fraud or misuse.

If we cancel an order after payment has been taken, we will refund the amount paid.

Prices and payment

Prices displayed on the website are shown in the currency applicable to your selected market where supported.

Any delivery charges applicable to your order will be shown before you complete checkout.

Payment must be successfully authorised before an order can be processed.

Availability

Some POOR FORM products may be produced in relatively small quantities.

Adding an item to your basket does not reserve it. Availability is confirmed when your order is successfully placed.

We do not guarantee that sold-out products will be restocked.

Delivery

Delivery destinations, estimated delivery times and charges are described in our Shipping Policy and at checkout.

Delivery estimates are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

If a delivery problem occurs, please contact us and we will work with you to resolve it. Nothing in this section limits your statutory rights regarding delivery.

Returns, cancellations and refunds

Your rights to cancel an order, return products and receive refunds are described in our Return and Refund Policy.

Nothing in these terms or our Return and Refund Policy limits your statutory consumer rights.

International orders

Orders shipped outside the United Kingdom may be subject to local import requirements, taxes, duties or customs procedures.

Where charges are not collected by us at checkout, the customer may be responsible for charges imposed by the destination country. Any applicable charges and arrangements will be made clear where reasonably possible during the purchasing process or in our Shipping Policy.

Website use

You must not misuse our website, attempt to interfere with its operation, gain unauthorised access to it, introduce malicious software, or use it for unlawful purposes.

Intellectual property

The POOR FORM name, branding, original artwork, graphics, photographs, written content and other original material appearing on this website are protected by applicable intellectual property laws.

You may use the website for personal, non-commercial purposes. You may not reproduce, sell, commercially exploit or distribute our original material without permission except where permitted by law.

Liability

We do not exclude or limit liability where doing so would be unlawful.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.

If you are purchasing as a consumer, these terms do not affect the rights and remedies provided to you by law.

Privacy

Our collection and use of personal information is explained in our Privacy Policy.

Changes to these terms

We may update these terms from time to time, for example to reflect changes to our services or applicable law.

The terms applying to an order are those in effect when that order is placed, unless a change is required by law.

Governing law

These terms are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protections that apply where you live.

Nothing in these terms deprives you of protections that cannot lawfully be excluded under applicable consumer law.

Contact

If you have a question about an order or these terms, please contact us using the contact information provided on our website.